Tuesday 26 July 2016
Monday 25 May 2015
Child Support Agency help and information
Step by step guide how to deal with the CSA
You may have been phoning and complaining to the CSA for a long time getting nowhere use this guide and you will see how quickly they respond. Please do excuse if I repeat the steps I have done this for a good reason.
1. Complain and Appeal and get your MP involved EMAIL the complaint and appeal copy everyone in. email list click here
2. Order your Data Prints by post and email. Data prints are now FREE click here
3. Email all and sundry use the email list and email them every couple of days to remind them.
4. Not happy with data prints items missing Complain to ICO be sure to copy everyone in on the email list too. casework@ico.gsi.gov.uk
Contact ICO
CSA taking more than they are entitled to take from you?
This is what you do immediately if you believe the CSA are taking too much from you!First thing you must do is make an official Complaint and Appeal *EMAIL THE COMPLAINT*and contact your MP and get them involved regarding your issues you are having with the CSA.
Attach a copy of ALL your outgoings, even the things the CSA don't allow for.
Email a copy to your MP and all of the others in the email list further below it should get passed straight to the chief executive’s office.
It is very much more than likely that they will then find errors in your assessment going back several years and use that as an excuse to drop the payments.
You can find who your MP is via here http://www.writetothem.com
As you will be emailing many politicians, ministers, ICE, ombudsman, complaints team etc, all at the same time as per the email list your emails will more than likely be forwarded to your MP in anyway. Google your MP if you know who they are and you will find their email address on their website. Or you can use the Write to Them website http://www.writetothem.com
This is the email distribution list you are going to use for your Official Complaint and Appeal.
And be sure to copy in your MP. Email distribution list click here
For those of you who are NRP’s with a new family and for NRPP’s whose children are suffering as a result of the CSA taking your tax credits and enforcing you into financial hardship /poverty because they are taking so much from your income, You may want to mention in your letter that the Child Support Agency are supposed to be lifting children out of poverty and they are supposed to have the best interests of children - this is clearly not taking the welfare of the children into account after all The Children Act 1989 states. ..Any decisions made about a child’s welfare will be made with the child’s welfare given ‘paramount consideration’ and the Child support act 1991 Welfare of children: the general principle.
Where, in any case which falls to be dealt with under this Act, the Secretary of State or any child support officer is considering the exercise of any discretionary power conferred by this Act, he shall have regard to the welfare of any child likely to be affected by his decision. .
It is very clear that the CSA and the secretary of state are turning a blind eye to both acts and are not really bothered about the welfare of the children. The CSA are in breach of both acts and I would assume that they are in breach of the Child Poverty Act 2010 also. They are making the children of the NRP and their families homeless and destitute and allowing vindictive PWC's to cause damage and use the agency to abuse the NRP. All the CSA staff are concerned about is reaching their ridiculously high targets set by the Secretary of state to ensure they get their bonus. Bonus's and high targets should never be brought into the equation of a family break up or supporting children, it is a very sensitive matter and painful for both sides but most of all it is the children who are suffering.
Then the next thing you must do is order your data prints, you need to request is your data file, or otherwise known as a SAR, (Subject access request) this is Free, The address is to request your file is further down the page. Or can be found on Request your data file page
If you have arrears which pre-date 12th July 2000 those arrears are NOT enforceable via a liability order, ensure you check the dates on your liability orders, as it is not unknown that the CSA will fabricate the dates on the liability orders so they can get them processed through the magistrates courts.
If you believe that they have fabricated the dates on the liability orders do be sure to get as much evidence as possible against the liability orders. Just be aware that in the court they will try to pull the section 33/4 of the Child Support Act 1991 which takes away the jurisdiction of the court to inspect the evidence and the court has to process the liability order. Obviously this is a breach of the Human Rights Act 1998 Article 6 the Right to A fair Trial. If this does get done to you ensure you raise a formal complaint and Appeal email ICE, your MP the ombudsman, the secretary of state, ministers etc as per the email list provided in our files.
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CHILD SUPPORT (COLLECTION AND ENFORCEMENT) REGULATIONS 1992
SI 1992/1989
Regs. 26-29
Supplement No. 37 [Sept 2007] 3217
PART IV
LIABILITY ORDERS
http://www.dwp.gov.uk/docs/supp37.pdf
http://lawvolumes.dwp.gov.uk/docs/supp37.pdf
Application for a liability order
28 (2A) an application under paragraph (1) may not be instituted in respect of an
Amount payment of which became due on or before 12th July 2000.
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What I am trying to say regarding this - the CSA can't use enforcement action against you for a debt which pre dates 12th July 2000. The only way this debt can be collected is via a DEO - so they will try every dirty trick in their book to make you non compliant so they can enforce a DEO upon you. Their preferred method of collection is via a DEO or direct debit.
However they have to accept another method of collection without prejudice as per their operating procedures. Anyway as we know if you set up a direct debit with them they will empty your bank account - so I would suggest that you open a different account and only put the amount of money they have demanded from you in that account. That way they are unable to fleece you and of course you are being compliant as you are not rocking the boat and paying them via their preferred method of collection.
No doubt they will try and find some way of making you non compliant as in not collecting the money and say that you have not paid then enforce the DEO - but if you have evidence to prove them wrong then you can get them on wrongful enforcement and get the DEO dropped. If they try it on complain and appeal - complain and appeal - complain and appeal. The reason I mention this is because you will find all sorts of things in your data prints - BTW if you have had telephone conversations with them then they have to keep those recordings for 14 months, however if they say something which is going to be incriminating against them - they will delete the recording - so if you have missing recordings which are less than 14 months it is likely they have deleted them so report them to ICO.
This method of emailing everyone on the email distribution list is incredibly effective and you will be surprised at just how quickly you will get a response. Gone will be the days of you spending hours on the phone speaking with a mere minion in the agency, getting nowhere except angry and frustrated speaking with the employee who will not have a clue what they are talking about usually. This cuts out speaking with the monkeys and you go straight to the organ grinder.
So what happens is the CSA complaints team will want you to give them a chance to put things right and investigate your case.
ICE and the ombudsman will tell you to give the agency a chance, if you are not satisfied with the agency then go straight to ICE, not happy with ICE and their investigation which usually is the case as you will find out they are in bed with the CSA and have a very cozy relationship with each other then you can go straight to the ombudsman. http://www.ombudsman.org.uk/make-a-complaint/how-to-complain/what-can-we-help-with
You will need to download and fill in this document http://www.ombudsman.org.uk/__data/assets/pdf_file/0019/3934/Making-a-complaint-to-the-Parliamentary-Ombudsman.pdf
Here is the page where you can download other forms ; http://www.ombudsman.org.uk/make-a-complaint/how-to-complain/download-leaflets-and-forms2
Once you have filled out the form, scan and email it to your MP to sign, once he/she has signed it and has returned it to you, scan it obviously just the signature part as you have already scan the whole document previously, you have to have the signature of your MP for the ombudsman to accept the complaint. Then email the document to the ombudsman at phso.enquiries@ombudsman.org.uk
The ombudsman will be investigating the agency and ICE if you are not happy with the ombudsman then it is to go down the judicial review route. Or you can go through the whole process again, do not allow them to fob you off. You must constantly email them and never stop until you get the result you want.
A lot of the time the agency will cover things up and delete data to cover their own backs. If you know that this has been done for example you know you had a telephone conversation with them and it was not in your data prints then you will know that they have deleted the recording.
They have to keep the recording for 14 months before disposing of it. If they know that there is information that will get them in trouble then they will hide it or delete it. So you must always take them to task on everything and always copy in ICE, the ombudsman and your MP. Collect as much evidence to back up your case as you can, scan it and email it to the extensive email list as per a little further below. Your data prints have a lot of information about your case internal email threads etc you will be astonished at some of the information they have on you.
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So just to reiterate the steps:
1. Complain and Appeal and get your MP involved EMAIL the complaint and appeal copy everyone in. email list click here
2. Order your Data Prints by post and email. Data prints are now FREE click here
3. Email all and sundry use the email list and email them every couple of days to remind them.
4. Not happy with data prints items missing Complain to ICO be sure to copy everyone in on the email list too. casework@ico.gsi.gov.uk
Contact ICO
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I have added links for you to browse at your own leisure. There is quite a bit of information to look at. But each case and complaint can be very different however if you follow the 4 steps above you will get far faster results.
I am going to keep this really brief and not go into too much detail. Basically the CSA was created and became operational in 1993 to recover the money paid in benefits to single parents, since its start it has never managed to get anything right causing misery and pain to most that have come into contact with the dreaded agency. They are also directly responsible for over 100 suicides over the years; a lot of these deaths could have been avoided as the agency had got the maintenance calculations wrong in a lot of the cases. Just Google suicides because of the CSA here are just a couple of articles.
http://www.childsupportanalysis.co.uk/analysis_and_opinion/politics_and_lobbying/suicide_and_the_csa.htm
http://www.prlog.org/10378288-61-male-suicides-caused-directly-by-csa-harassment-is-this-manslaughter.html
http://www.independent.co.uk/news/uk/csa-suicide-1439011.html
Since about 2007 they have had a media blackout in place and they also pay off the press when an NRP approaches with a story. If you have a case open you will be able to tell which system you are on old rules CSCS are from 1993 to 2003 New Rules CS2 2003 to 2012 New New Rules are coming in and were started in December 2012. Another thing to add you have to pay child maintenance up until your offspring is 20 this was changed from 19 to 20 in December 2012. Not exactly Child Maintenance more like Adult Maintenance.
The Department for Work and Pensions (DWP) data shows that parents who leave their children are almost three times more likely to die early.
It was unearthed by Sunday Express staff who compared the number of Child Support Agency (CSA) cases closed after “nonresident” parents died with cases closed due to the death of the “parent with care”. The figures show that since June 2003, 8,515 non-resident parents have died compared to 3,090 residents.
According to the information released under the Freedom of Information Act, 94.8 per cent of CSA cases involved a male nonresident parent.
Despite a specific request, no causes of death were given.
Information on mental illness among non-resident parents was also unavailable.
http://www.express.co.uk/news/uk/550037/Family-separation-fatal-toll-absent-parent-die-earlier
Many children at 17 years old are claiming income support if your child is getting income support in his /her own right, all CSA payments STOP! If they are in full time employment, if they go to university or if they themselves are claiming a benefit such as income support the NRP stops paying the CSA.
They constantly are in breach of the Fraud Act 2006 sections 1, 2 3 and 4 Here is the link to the Fraud Act 2006 have a look at all of the sections
http://www.legislation.gov.uk/ukpga/2006/35/crossheading/fraud
http://www.legislation.gov.uk/ukpga/2006/35/contents
Have a look at Misconduct/ misfeasance in a public office you will also see some similarities as to what the CSA get up to http://www.cps.gov.uk/legal/l_to_o/misconduct_in_public_office/
Misfeasance is a tort. A public body exercising a private law power will not escape the application of tort.
In early 2012 a CSA employee was caught siphoning money which was supposed to be returned to an NRP and many others.
http://www.childsupportlaws.co.uk/child-support-news-blog.html
http://www.thisisplymouth.co.uk/Child-Support-Agency-worker-jailed-pound-7k-fraud/story-16170904-detail/story.html
http://search.yahoo.com/search;_ylt=A0oG7lLIGgxR9SoAC5hXNyoA?p=claire%20jones%20csa%20plymouth&fr2=sb-top&fr=slv502-
They also breach the Human Rights Act 1998 and the European Convention of Human Rights,
http://www.equalityhumanrights.com/uploaded_files/human_rights_act_1998.pdf
http://www.legislation.gov.uk/ukpga/1998/42/contents
Although they say they are compliant and compatible because of the secretary of state’s statement of compatibility, saying that he believes them to be so http://www.legislation.gov.uk/ukpga/1998/42/section/19
I wonder what checks and balance that the secretary of state actually done to ensure that the CSA are compliant and compatible with the Human Rights Act?
I have requested this information but I never get a response. Maybe an FOI to the House of Lords, House of Commons maybe? FOILORDS@parliament.uk
foicommons@parliament.uk
If you compare what they do with an article in the HRA you will see that they are clearly not so. Just have a read through the articles of the Human Rights Act; you will be able to identify exactly where they are in breach.
http://www.mind.org.uk/mental_health_a-z/8063_human_rights_act
http://simon-mitchell.com/human_rights_and_the_child_support_agency.htm
Articles 2, 3, 4,6,8,10,11 and 14
In October 2012 they were found guilty of breaching the Human Rights Act 1998 Article 6 the Right to a Fair Trial. http://www.nacsa.co.uk/topic/4-csa-breach-human-rights-summary/
http://www.marilynstowe.co.uk/2012/10/31/child-support-agency-routinely-breaching-the-human-rights-of-fathers/
http://www.telegraph.co.uk/news/uknews/law-and-order/9644423/Child-maintenance-powers-emasculated-after-court-ruling.html
http://www.legislation.gov.uk/ukpga/1998/42/section/4
http://www.justice.gov.uk/downloads/human-rights/act-studyguide.pdf
They do all of this and their Parliamentary complaints team manager gets an MBE go figure.
http://www.express.co.uk/posts/view/297160/Chocolate-support-agency
http://www.thisisplymouth.co.uk/MBE-Plymouth-CSA-boss/story-13537593-detail/story.html
Also a colleague of mine discovered that the agency had all of the money taken from the NRP was paid into one account and then the interest was skimmed by the Labour Government Treasury some £3 million was taken in a year or so. We all know where that went. Greedy politicians with their snouts in the trough. http://harrietharmansucks.com
He found this information through the FOI Freedom of Information, sometimes even these lie to you about the CSA. But if you have any questions you would like to ask them here is the email. FOI.FOCALPOINT@childmaintenance.gsi.gov.uk
Ok now then this is how I deal with the CSA and I have had some pretty good results by using this method, prior to my email campaign I would send them a letter by recorded delivery so I had a record of them signing for the letter.
Even though they signed for the letter they would ignore me even a letter of complaint was sent to the Plymouth centre manager Ian Parker my letters still got ignored.
After a CSA staff name and shame campaign on Facebook a staff member came forward and told me how to email staff members since then I have never looked back now I get responses all of the time. Why is this? It is because I copy in my MP, the Independent Case Examiner ICE and the PHSO Parliamentary Ombudsman and Ministers and the Prime minister the secretary of state etc the email list is quite extensive but you must use them all. Reason being when you send a letter, the letter sits in that business unit and they keep it in your case files and they forget about it. However when you email everyone on the list it exposes that business unit to all the departments and they get telephone calls off the MPs and the ombudsman, ICE, etc so they are no longer able to keep their failures as a dirty little secret within their business unit.
Do not speak with the CSA over the phone if you have to then record the call yourself as they tell whoppers and if there is something that they do not like in the call, something which is incriminating against them then they delete it and wipe all traces of the phone call from their computer system.
First thing you must do is make an official Complaint and Appeal *EMAIL THE COMPLAINT*and contact your MP and get them involved regarding your issues you are having with the CSA. You can find who your MP is via here http://www.writetothem.com
You can send a message to your respective MP and they will write a letter to you they will have their email address on the headed paper. You can add them later to your email chains. However when you send an email to the secretary of state as they will be copied in to your email they will forward the email to your MP. If you have an MP who is unhelpful and is unwilling to help then you can make a complaint against them, and do so as they are supposed to be working for you! The role of an MP is explained at: http://www.parliament.uk/about/mps-and-lords/members/mps/
The following guidance explains what an MP can do for you: http://www.parliament.uk/about/mps-and-lords/members/what/
This note describes how you can make a complaint about inappropriate conduct by a. Member of Parliament (MP). 2....Please click on the link to download the PDF instructions http://www.parliament.uk/documents/pcfs/procedural-notes/pcfsprocednote2.pdf
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Then the next thing you must do is order your data prints, Send to the address below.
Please remember to add your details too.
The Child Support Agency Data Protection Unit
Room BP6002
DWP Benton Park View
Longbenton
Newcastle upon Tyne
NE98 1YX.
Date NI number
CSA Case Ref
I am requesting you to send me the information to which I am entitled to under Section 7(1) of the Data Protection Act 1998.
I request ALL computer and clerical records and recordings of telephone calls emails etc to which I am entitled, and would ask that the notepad sections of the computer files are dated.
As you are aware you have 40 consecutive days upon receipt of my request to furnish me with the information I require.
If you need further information from me, please let me know as soon as possible.
If you do not normally handle these requests for your organisation, please pass this letter to your Data Protection Officer or another appropriate official.
Yours sincerely
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Before you send the data print request, scan it ensure you have a copy of it, then attach it to the email which you are going to send to the extensive email list below, at times you may need to add a couple more email addresses like the human rights, and the fraud squad. Email all of these people every couple of days and ask for updates keep them on their toes.
Also they ask all business units to supply your data, if they don't its tough luck. They don't challenge anything or anyone. Just collect it and send it... No central databases of what should be on file. So if something is missing keep asking and calling them on 0191 2162706 and ask why they are breaching data laws. Enjoy and demand that they put this in writing, (Only use this when you have received your File and you find that they have withheld evidence or fabricated) i.e. False addresses that you have never resided at etc. etc.
Also make a Formal Complaint to the Cabinet Office as the CSA/CMS staff are violating the Civil Service Code, Tom McCormack is aware that his department are acting in bad faith to collect uncollectable fictitious arrears. With that being said it would also be worthwhile making a Formal Complaint against Tom McCormack for bbeing in breach of the Civil Service Code.
Here is the email list you must use, send the Formal Complaint email off to all on the list at the same time. The CSA now CMS get bombarded with emails and phonecalls telling them to get the issue sorted. It also exposes their corruption to other departments, and the MPs and Ministers who are included in the emails are made fully aware that the CSA/ CMS are acting in bad faith and most of the time creating false arrears. The Ministers and MPs at a later date can be held to account.
You’re MP
tom.mccormack@dwp.gsi.gov.uk
jeremy.heywood@cabinet-office.gsi.gov.uk,
sue.gray@cabinet-office.gsi.gov.uk,
mpcorrespondence@no10.x.gsi.gov.uk,
cabinet.secretary@cabinetoffice.gov.uk,
publiccorrespondence@cabinetoffice.gov.uk,
heidi.allen.mp@parliament.uk
maria.miller.mp@parliament.uk
legal@dwp.gsi.gov.uk
theresa.may.mp@parliament.uk
directcomms@no10.x.gsi.gov.uk
xgsicorres@no10.x.gsi.gov.uk
mayt@no10.x.gsi.gov.uk
theresa.may@no10.x.gsi.gov.uk
policy.development@dwp.gsi.gov.uk
psocorrespondence@dwp.gsi.gov.uk
caroline.dinenage.mp@parliament.uk
andrew.rhodes@dwp.gsi.gov.uk
TOM.MCCORMACK@dwp.gsi.gov.uk
sue.gray@cabinet-office.gsi.gov.uk
publiccorrespondence@cabinet-office.gsi.gov.uk
christopher.geidt@royal.gsx.gov.uk
caxtonhouse.clerkpru@dwp.gsi.gov.uk
phso.enquiries@ombudsman.org.uk
ice@dwp.gsi.gov.uk
info@cpag.org.uk
theresa.may.mp@parliament.uk
ministers@dwp.gsi.gov.uk
COMPLAINT.REVIEWTEAM@csa.gsi.gov.uk
ian.cable@csa.gsi.gov.uk
mpcorrespondence@no10.x.gsi.gov.uk,
COMPLAINT.REVIEWTEAM@dwp.gsi.gov.uk,
CSA Complaint Review Team <COMPLAINT.REVIEWTEAM@csa.gsi.gov.uk>,
norma.ellis@dwp.gsi.gov.uk,
casework@ico.gsi.gov.uk,
ice@dwp.gsi.gov.uk,
ministers@dwp.gsi.gov.uk,
publiccorrespondence@cabinet-office.gsi.gov.uk,
phso.enquiries@ombudsman.org.uk,
Richard.WOOD@nao.gsi.gov.uk,
correspondence@attorneygeneral.gsi.gov.uk,
caxtonhouse.clerkpru@dwp.gsi.gov.uk,
caxtonhouse.correspondence@dwp.gsi.gov.uk,
belfast.nichl@cms.gsi.gov.uk,
louise.briggs1@childmaintenance.gsi.gov.uk,
ni.employerhelpline@cms.gsi.gov.uk,
cms_choices@nidirect.gsi.gov.uk,
David.spike@cms.gsi.gov.uk,
commercial@cms.gsi.gov.uk,
Judith.frame@cms.gsi.gov.uk,
pubaccom@parliament.uk,
Also use the email addresses which are available on the email address page click here
When you send off for your data prints you will see that they have 40 days to get those data prints to you. Do not let them come back to you and say we need to extend the time blah blah blah No they have 40 days upon receipt of your request. You have emailed them a copy of the letter and have sent a copy of the postal order which you sent via 1st class signed for or registered delivery. Copy in ICO to your email and they will ensure that the agency get your data prints to you in the prescribed 40 days. Also when the agency sees that ICO are copied in they will ensure that they get them to you on time. casework@ico.gsi.gov.uk if they arrive later than the prescribed 40 days complain!
Once you are in receipt of your data prints they may seem like a load of nonsense but go through them carefully you will always find some really juicy bits and you will be astonished at what you will find and how much information they hold upon you. It is not unusual for the agency to delete voice recordings prematurely they are supposed to keep them for 14 months, but if the staff know that they have been naughty and rude to an NRP or a PWC then they will delete the incriminating evidence. If you know bits are missing from your data prints or you find pieces of other people’s data in with yours then they are in trouble, again make a complaint and copy in ICO casework@ico.gsi.gov.uk
If you believe that the CSA have breached your human rights which they probably have but of course will deny add this email to the list. Or just copy them in anyway.
englandhelplinereplies@equalityhumanrights.com
Helpline / discrimination queries
The Home Office has commissioned a new Equality Advisory Service to replace the EHRC Helpline. Phone: 0800 444 205, Text phone: 0800 444 206
Opening hours: 09:00 to 20:00 Monday to Friday, 10:00 to 14:00 Saturday
Closed on Sundays and Bank Holidays
Website: www.equalityadvisoryservice.com
If you believe that the CSA have committed fraud against you and you have evidence of them doing so, usually you will find lost of interesting stuff in your data prints email the serious fraud office intelunit@sfo.gsi.gov.uk again copy them in with your complaint.
Breach of Policy
Here is one for the PWC, if you have been contacted by the CSA staff and they have encouraged you to open or reopen a closed case they are in trouble. This action is strictly forbidden as it is a breach of policy. I know the CSA do this and I have evidence that they do this but they deny this practice as they could be in serious trouble and of course they will wipe the evidence of doing such activities. If the CSA have encouraged you to open a case or reopen a closed case you must make a complaint and use the email addresses provided.Just to reiterate
1. Complain and Appeal and get your MP involved EMAIL the complaint and appeal copy everyone in.
2. Order your Data Prints by post and email.
3. Email all and sundry use the email list and email them every couple of days to remind them.
4. Not happy with data prints complain
Civil Servant s are all bound by the Civil Service code of conduct ....lying to the Parliamentary Ombudsman, making an untruthful statement in court proceedings, acting otherwise than in accordance with the Law If you have raised a matter covered in paragraphs 16 to 18, in accordance with the relevant procedures 8, and do not receive what you consider to be a reasonable response, you may report the matter to the Civil Service
Commission 9. The Commission will also consider taking a complaint direct.
Business Support Team
Civil Service Commission, Room G/8, Ground Floor, 1 Horse Guards Road, London, SW1A 2HQ
Phone: 0207 271 0831
Email: info@csc.gsi.gov.uk
http://www.civilservice.gov.uk/about/values
http://resources.civilservice.gov.uk/wp-content/uploads/2011/09/civil-service-code-2010.pdf
http://civilservicecommission.independent.gov.uk/contact-us/
Internal Phone numbers
Complaints team 0191 2351024
Gilchrist Duncan CM POLICY 07920592466
DUNCAN.GILCHRIST1@childmaintenance.gsi.gov.uk
Liam Thomas (01912162114) operational issues
Paul Nash (02073404468) on legislative issues.
Internal number for Plymouth 01752 886255
Julian Parnall | Parliamentary Resolution Manager |
Client Service | Complaints | South West Area |
Clearbrook House | PO Box 43 | Plymouth |
PL95 8DL | Tel. 01752 886255 | Ext. 6255 |
jim.creber@csa.gsi.gov.uk 07767707270
justine.brown@csa.gsi.gov.uk Tel 01752 886233
There may be a time when the agency will have to pay you for their injustice and maladministration please see this pdf
http://www.dwp.gov.uk/docs/financial-redress-for-maladministration.pdf
Exceptional circumstances this is from the CSA operating procedures
Exceptional CircumstancesPotential exceptional circumstances that could lead to an amount lower than the maximum being imposed:
•NRP is terminally ill
•NRP's partner or children from their second family are very ill, or have special needs
•Death of the PWC or QC
•NRP is liable to threaten or is violent towards the PWC or QC.
•Also remember at this stage any considerations that the PWC has about the case. See Is It necessary To Contact the PWC?
This list of exceptional circumstances is not exhaustive.
If an amount lower than the maximum is to be imposed, team leader authorisation is required before the DEO is implemented.
It is essential to attempt to impose a DEO at the maximum amount possible as the existence of a DEO that is not imposed at the maximum could affect the agency'
__ interesting how if they do not enforce the DEO at maximum it could affect the agency...?
For people with paternity issues please see this below it is from the CSA operating procedures.
Paternity - New Application
PWC contacts agency asking to open case – details are taken accordinglyNRP is contacted – initial attempts are by phone if number available, if no answer or no number available NRP will be send MEF (Maintenance Enquiry Form) along with covering letter stating name of PWC and name of QC(s). NRp will be asked if they accept paternity of QC(s) named in the PWC’s application
1. If NRP accepts of child (ren) case is opened.
2. If NRP denies paternity on initial MEF on MEF call or MEF form NRP will be offered DNA testing for QC(s) – this can be only, all or some (exceptions to this is where QC(s) are adopted. New App team will refer case to Complex Case Worker and DNA test(s) will be referred to Cellmark – Cellmark will contact NRP and PWC to make arrangements for tests to be carried out. NRP will be required to attend a specified medical facility (may be their own GP) and must present photographic ID. Tests are taken and sent to Cellmark lab. Results are supplied to CSA.
If NRP is proven to be the biological parent the case will be opened and an assessment for CM will be progressed and the NRP will be held liable for regular maintenance back to the Initial Effective Date (the date the NRP was first contacted by the CSA).
If the NRP is proven not to be the biological parent of the only QC named in the application the case will be closed, the PWC cannot re-apply for this child and this NRP at any point.
If the NRP is proven not to be the biological parent of 1 or some of the QCs in the application the child (ren) who are proven not to be the biological children of the NRP will be removed the case will remain open to include QC(s) who have been proven to be the biological child (ren) of the NRP, NRP will be liable for RM of any QC proven to be the biological child (ren) of the NRP. The NPR will be held liable for the cost of DNA test(s) that prove the NRP to be the biological parent of child (ren), the CSA will pay the cost of the DNA test(s) that prove the NRP not to be the biological parent of child (ren).
If PWC refuses to allow a DNA test the case will be closed (if there is only 1 QC named) or the appropriate child (ren) will be removed from the application if there are multiple children. The PWC can re-apply naming QC(s) at a later date and the NRP will be asked again if they accept paternity of QC(s), if paternity is accepted the case will be opened and assessed, if paternity is denied DNA testing will be re-offered.
3. If NRP accepts paternity on initial MEF call and later questions paternity NRP must advise CSA and will be advised that they are required to obtain a Declaration of Non-parentage via the courts. The CSA will not pay the costs of obtaining a Declaration of Non-parentage.
If a Declaration of Non-parentage is obtained the case will be closed – or the appropriate QC will be removed from the case.
If a Declaration of Non-parentage is not supplied to the CSA the case will remain open. Liability for CM for a QC for whom NRP has obtained a Declaration of Non-parentage will cease from the date the paternity dispute is reported to the CSA, if however the NRP reports a dispute and does not take action to obtain a Declaration of Non-parentage within a reasonable time the case worker can decide to issue a refuse to review – example of which would be NRP calls CSA 1st March 2010 and states they dispute paternity of QC A, is advised to apply to court for Declaration of Non-parentage but fails to apply until 20th Nov 2010 a case officer may decide to issue a Refuse to Review letter on 30th June (these timescales are not specific). If NRP does not provide the Declaration of Non-parentage within a reasonable time but contacts the CSA to report that there are delays due to PWC not complying with the court the dispute can remain open.
Paternity of QC(s) can be presumed on any application where the NRP does not respond to MEF calls and fails to return the MEF form. If paternity is presumed and NRP later disputes this NRP will be required to obtain a Declaration of Non-parentage via the courts.
Paternity – re-applications
If a PWC closes a case where paternity was previously accepted by the NRP and at a later date the PWC submits a re-application the NRP will be contacted – again initially by phone and if no response MEF form and covering letter – NRP will be asked if they accept paternity of QC(s) – paternity of a QC accepted in a previous case can be denied in a re-application.
Paternity of QC(s) previously denied and proven via DNA testing cannot be denied on a re-app. If paternity is disputed for QC(s) on a re-application DNA testing will be offered on the same basis as paternity denied for QC(s) on a new application.
UNIVERSALCREDIT.SERVICECENTRE@DWP.GSI.GOV.UK
FULL ACCOUNT AUDIT"
ANYONE
WITH OUTSTANDING ARREARS: - Okay, Take note EVERYONE... Get onto the CSA,
Request by telephone conversation and follow up with an email with a cc copy to
You’re MP. Make sure you have the name of the csa member of staff you spoke to
And quote it in all future correspondence. Ask for a complete FULL ACCOUNT AUDIT of the account from the day it started.
Tell them you want a list of all, on an item by item basis, maintenance calculations
By date i.e. from-to date followed by weekly amount X number of weeks = total
For that period + a grand total i.e. the total maintenance due from start to
Date. Then you want an item by item list of all payments made with dates,
Amounts and a total. Then you want a cover sheet showing total due less (minus)
Total paid = outstanding arrears/due as per there records. This is free and
Must equal what the agency states is due in arrears as per there records. Then
You’ve a fighting chance questioning the arrears
MP hotline numbers to CSA internal numbers of all CSA business units
Child Support Agency
http://www.dwp.gov.uk/aboutus/departmental_framework.asp
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Child Support Agency business units
Belfast Child Support Agency Centre
Great Northern Tower
17-21 Great Victoria Street
Belfast
BT2 7AD
Falkirk Child Support Agency Centre
Parklands
Callendar Business Park
Callendar Road
Falkirk
FK1 1XT
Birkenhead Child Support Agency Centre
Great Western House
Woodside Ferry Approach
Birkenhead
CH41 6DA
Hastings Child Support Agency Centre
Ashdowne House
Sedlescombe Road North
Hastings
East Sussex
TN37 7NL
Dudley Child Support Agency Centre
Pedmore House
Level Street
Brierly Hill
West Midlands
DY5 1XA
Plymouth Child Support Agency Centre
Bickleigh Down Business Park
Clearbrook House
Towerfield Drive
Plymouth
PL6 7TN
Address for a complaint to the CSA Chief Executive
The Chief Executive of Child Support Agency
Room M0801
Durham House
17 Sep 2007: Column 2263W
Washington
Tyne and Wear
NE38 7SF
Address for a complaint to the Minister
Lord McKenzie of Luton
Parliamentary Under Secretary (Lords)
Department for Work and Pensions
Caxton House
Tothill Street
London
SW1H 9DA
Address for the Independent Case Examiner
Independent Case Examiner
P.O. Box 155
Chester
CH99 9SA
Address for the Parliamentary and Health Service Ombudsman
Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
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MP hotlines
Location Availability Contact details
Dudley
8.30 am to 5.00 pm Monday to Thursday; 8.30 am to 5.30 pm Friday
Tel: 01384 488515; Fax: 01384 488050
Hastings
8.30 am to 5.00 pm Monday to Friday
Tel: 01424 711555; Fax: 01424 711897
Falkirk
8.30 am to 9.00 pm Monday to Friday
Tel: 01324 615092; Fax: 01324 615419
Plymouth
8.30 am to 9.00 pm Monday to Friday
Tel: 08457 137198; Fax: 01752 726379
Birkenhead
9.00 am to 5.00 pm Monday to Friday
Tel: 0151 6492323; Fax: 0151 6495649
Belfast
9.00 am to 5.00 pm Monday to Friday
Tel: 02890 339343; Fax: 02890 339114
MP telephone inquiries to chief executive
http://www.publications.parliament.uk/pa/cm200607/cmhansrd/cm070917/text/70917w0022.htm
8.30 am to 5.30 pm Monday to Thursday; 8.30am to 5.00pm Friday
Tel: 01384 574917; Fax: 01384 574926
Also include the following declaration within your email,
Email is my preferred method of communication as it provides evidence I have contacted, your website has previously been used to little effect, in potential disputes this evidence is vital due to your not fit for purpose systems and history of losing data sent., although agency regulators are pretty nonexistent, I firmly believe this format provides my best protection from your actions, also MP and ministry are kept informed of your performance
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